Making a Reservation Dialogue
R: good morning. Palace Hotel. This is George. How may I help you?
C: good morning this is Mike Resse. Do you have rooms available for 25th December?
R: 25th December? Ok, hold on please. I’ll check........ Yes sir we do. One room?
C: No we will be 4 adults and a baby. We’ll need two double rooms and one of them with
an extra bed or better a cradle.
R: Sure. How many nights?
C: four nights. Check in on the 25th and check out on the 29th.
R: Alright. Two double rooms with an extra cradle. Check in on the 25th and out on the
29th, is that right?
C: yes, that’s correct.
R: full board?
C: Half board. Breakfast and lunch. Oh and one of us is a vegetarian, so we’ll need
vegetarian food for one if possible.
R: Sure, no problem but this has an extra charge of 5 € per night.
Can I have your full name, please?
C: Sure. Mike Resse.
R: The reservation is on your name Mr. Resse.
C: Ok, thanks. Could I rent a car at the hotel?
R: Yes sir. Any model in particular?
C: I was thinking of a 5 room. Perhaps a 4 wheel drive. Do you have any offer?
R: Let me check that for you..... We have a Jeep Cherokee, the standard rate is 260€ per
week but we can offer you this brandnew 4 wheel drive for 220€ a week and one gas
tank for free. It’s an excellent offer sir.
C: indeed. I’ll take that.
R: Perfect. Let me remind you that check-in is always after and the rooms must be
vacated before to check out.
C: No problem. By the way, how much is the total including the car?
R: Our standard rate is 85 € per room and night plus any extra charge to your room.
And the 4 wheel drive 200 €, unlimited mileage.
C: VAT included?
R: No sir, it’s not included.
C: All right then. Are we all set?
R: Yes sir, everything will be arrange for you arrival.
C: Thank you very much.
R: You are very welcome Mr. Resse. Have a nice day. Bye bye
C: Thank you. Bye bye.