English Exercises > conversation exercises

Telephone Banking

Downloadable worksheets:
English is Fun (1)
Level: advanced
Age: 12-17
Downloads: 4940

English is Fun (2)
Level: intermediate
Age: 8-17
Downloads: 4638

WHO IS THE BURGLAR? - 30 Conversation Cards - Role play - Class and Group Speaking
Level: elementary
Age: 12-17
Downloads: 3262

Level: elementary
Age: 14-17
Downloads: 3038

Let�s talk about MOVIES
Level: elementary
Age: 8-17
Downloads: 2819

Level: intermediate
Age: 18-100
Downloads: 75


Choose the right word to complete the sentences of the dialogue.

Telephone Banking

Representative: Hello. How can I you today?

Customer: Hello. I'd like some on the telephone banking services offered at by your bank.
Representative: Certainly. What is your account number?

Customer: It's 1234-5678-0000 at the High Street Branch.
Representative: What would you like to know?

Customer: How do I ?
Representative: Well, I can sign you up immediately.

Customer: Can you tell me how the telephone banking services work?
Representative: You can do all your banking over the telephone, 24 hours a day.

Customer: That's great. How do I access my account?
Representative: Just call the bank, the key is your number and listen to the menu of options available.

Customer: How do I choose which option I want?
Representative: Just press the number for the service stated by the .

Customer: What kind of things can I do?
Representative: You can check your , pay bills, order a statement or even transfer money to another bank.

Customer: That's fantastic! Can I trade stocks and bonds.
Representative: I'm afraid you will have to have a special account for that.

Customer: What about getting help if I have any ?
Representative: There's an automated answering machine and staff are available 9 to 5 seven days a week.

Customer: It all sounds very good to me. I'd like to sign up.
Representative: Alright, can you a few questions please?

Customer: Certainly...