English Exercises > role play exercises

Basic Business Telephone Skills




Downloadable worksheets:
Warm-ups and games for the English class
Level: elementary
Age: 6-17
Downloads: 3826

 
Role play : convince your partner
Level: intermediate
Age: 12-17
Downloads: 2300

 
FUNNY CONVERSATIONAL CARDS FOR ADULTS - 2 pages for men and women
Level: intermediate
Age: 14-17
Downloads: 1768

 
Role plays for intermediate students - Funny Situations Set 1
Level: intermediate
Age: 12-17
Downloads: 1985

 
No.1 - AIRPORT/HOLIDAY LANGUAGE GAME - 17 Passports - Roleplay - Practise speaking at check-in, customs, waiting area
Level: elementary
Age: 12-17
Downloads: 1771

 
Pair-work Cards: personal information
Level: elementary
Age: 10-17
Downloads: 1630

 

Basic Business Telephone Skills
 
 
 

Here is an example of a call where active listening skills are used and a course of action is agreed. Read the dialogue and choose the right word to complete the sentences:

A: Good morning, John Sharp .
B: John, hello. Tony Mills from Mega deals here. I’ve got a problem with that last
A: A problem, did you say?
B: Yes, well the order was . We ordered 600 but when we checked the , it was obvious that we hadn’t got them all.
A: So how many were you ?
B: Well, they came in boxes of 50 and we only had 8 boxes so we’re missing 200. The thing is, it wouldn’t normally be a but you see…
A: When do you need the ?
B: By Monday; we must have them by Monday.
A: Immediately after the weekend, you say?
B: Well, we could just to Tuesday but no later because…
A: Okay, it with me. I’ll get on to dispatch and make sure you get another 200 by Tuesday at the latest.
B: Thank you, I’ll call you back if there’s a problem.