English Exercises > Other printables exercises

Sorting out in-company problems




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a married woman
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Dear Jeff,

I was hoping to be able to talk to you about my problem, but as you know I have to visit a lot of customers this week. Whenever I’m in the office, you are in a meeting or in one of our branches.

For that reason, I have decided to write instead. So at least when we meet we’ll both have had time to think about what to do.

I’ll go straight to the point. I have been here for four years, I love this company, and I think our sales team is great. 

Since Dan, Bert and Phil started working here, things have deteriorated a lot. I and my colleagues certainly do not mind them being much younger than the rest of us.

For example, they never share any information about customers with us. Besides, they are arrogant and sometimes even rude, not only towards us, but towards customers as well. Some of our long-standing customers have told us.

It has become very difficult for me to work with those new reps. They have destroyed our team spirit, and I’m afraid they are damaging the image of our company as well. I think that customer service is important, that’s why I was proud of working here.

I and some of my colleagues are now quite demotivated. I hope we can meet next week to discuss all this. Thanks for your time.

Max