English Exercises > shopping exercises

Placing Orders




Downloadable worksheets:
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Shopping downtown - Vocabulary + language functions used while shopping
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Downloads: 1324

 

1.- FILL IN THE GAPS WITH ONE OF THE WORDS BELOW:
 
 PROCESS  *  QUOTE  *  ENQUIRY  *  INVOICE  * SHIPMENT * DELIVERY
 
HENRY: Hello, is this Earl's Office? I'd like to make an
ANN: Certainly, how can I help you?
HENRY: I'd like a for a year's supply of recycled paper
ANN: To that, we need to know how much paper it will be
HENRY: About a tonne. Do you also do ?
ANN: Yes, but we can send only a a month.
HENRY: Would it be possible for us to pay the when the paper arrives?
ANN: Of course. Please hold on a moment and I'll calculate the cost for you.
 
 
2.- CHOOSE THE RIGHT ANSWER:
 
a.- Can you tell me the date for our order, please?
b.- Many people usually email us to make an about our products
c.- Sarah has just a price for our server
d.- I'll if we have that product
e.- We have received the . We need to pay it immediately
f.-  My son's job is to orders from customers
g.- Our customers can their shipment
 

  3.- MATCH THE WORDS IN "A" WITH THE DEFINITIONS IN "B"
 
 1.- To quote A document you must pay
  2.- A shipment Ready to sell
  3.- Goods To buy  
  4.- An invoice A request for something to be sold
  5.- In stock To say how much something will cost
  6.- To purchase A question
  7.- To process Giving goods to a customer 
  8.- An oder    Goods that are being transported  
  9.- An enquiry Things you buy or sell
  10.- A delivery To deal with an order
 

 
4.- TICK THE RIGHT ANSWERS:
 
a.- Thank you for your ___________. We'll try to answer it as soon as possible
    shipment     invoice     enquiry
 
b.- Please, press F1 to confirm your _______________
    order          price         complaint
 
c.- MRW couriers let you _______ your shipment online
     make         cancel      track
 
d.- The new doll was so popular that many shops couldn't get it _________ stock
     in              on             at
 
e.- Thank you for your oder, but please be quite because it can take 7 days to ________
     quote        purchase    process
 
 

 
5.- THE UNDERLINED VERBS ARE MISPLACED. REWRITE THE SENTENCES CORRECTLY:
a.-  We should always pay the shipment   
b.-  It's advisable to purchase for a price  
c.-  I never track goods on online websites
d.- Did you quote the invoice?