English Exercises > conversation exercises

Steps of conversation

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A conversation is communication between two people or more.
* Most conversations fall into categories like:
 
Greeting + Introduction + Situational questions and answers + Pre-closing + Closing.
 
* Here is an example of a business conversation taken in a hotel between an employee of the reservation department of the hotel (H) and a client (C).
Read it then fill the table below.
 
 H: Good morning, this is the reservation desk, Ann speaking.
C: Good morning.
H: Hello.
C: I would like to make a reservation for March 2, please.
H: Yes, for one night only
C: For one night.
H: Could you give me the name of the guest, please?
C: Tom Wilkinson
H: Wilkinton!
C: Wilkinson.
H: Okay.
C: could you send the bill by fax, please?
H: Okay, could you give me a fax number?
C: 78.
H: Yes.
C: 9208
H: Okay thanks, We will send a fax for affirmation.
C: Yes?
H: Thanks.
C: Thanks, bye.
H: Bye
.
 
 
 
ACT
 
 
Examples
Greeting
 
 
 
Introduction
 
 
 
Question
 
  
 
Answer
 
 
Pre-closing
 
 
 
Closing