Complaining about poor hotel accommodation
Multiple choice exercise�
Situation: You organized a business trip for 20 members of your executive staff at�a hotel. Unfortunately the trip did not come up to your expectations.
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That's what went wrong:
- the staff was unfriendly although the hotel leaflet��promised excellent service
- the hotel was advertised as being the best place for a successful business meeting - the meeting room was too small for 20 people
- the hotel guests had to wait for breakfast for half an hour
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Task:�This is the letter of complaint�you wrote to��the hotel manager, Mr Brown. Choose the correct expressions:
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Dear Mr Brown,
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We from a conference at your hotel and� wish to complain the following:
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we must� mention that your staff was rather unfriendly and first class service, as you advertised in your leaflet.
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Secondly,�we were�very disappointed about the size of your meeting rooms. They were definitely too small, , when booking, �I had pointed out� we would need a room for 20 people. This made work rather difficult and stressful.
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Finally, after all these nuisances,�we for half an hour until breakfast was eventually served.
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We� that� the stay at your hotel wasn't worth the price we paid. Under circumstances�we consider it fair to ask for some sort of compensation.
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Hoping to get a favourable reply�
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Yours
(signature)
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